The most powerful automation tools designed specifically for field service professionals

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Generate More Leads

Make a great first impression and convert leads to customers with mHelpDesk’s Lead Management features. Manage leads on the go, easily create great looking estimates from the field that also sync instantly to your office, and send them directly to a customer’s email. Give customers the option to book appointments online where they can select a service, check your available dates and times, and automatically schedule an appointment with you.

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End-to-End Job Management

At the core of mHelpDesk is one of the most powerful job management systems on the market. Your field workers, dispatchers, schedules, custom forms, and billing systems are all integrated to keep everything neatly organized. mHelpDesk workflows work the way you work. By allowing you to define and track each step from first-customer-contact all the way to getting paid, you’ll have complete control over everything. With mHelpDesk’s mobile and web apps, you can streamline your workflow, improve customer and staff communication, access your business information from anywhere with real-time updates, and reduce manual processes, which are prone to human error. mHelpDesk has GPS tracking for accurate, real-time location data that is available at your fingertips. It’s part of our integrated system and won’t require any special or expensive hardware–just use any connected smartphone or tablet and our mobile app. mHelpDesk makes tracking the location of your field technicians easy using our mobile app. You, your office staff and field workers can always be on the same page with our easy-to-use communication tools and automated notifications. mHelpDesk’s integrated messaging system uses email, SMS text, and mobile push notifications to make communication between your entire team seamless.

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Mobile Access

Access your schedule from the convenience of your favorite mobile devices. You can check availability, book appointments, and much more. Your field technicians can also access their scheduled jobs from their mobile devices so you can get rid of the old whiteboard. When you schedule and dispatch a job to a field technician, mHelpDesk automatically updates their mobile device with all the information they need to complete the job successfully. They’ll know where they need to be, when they need to be there, and what needs to be done. With mHelpDesk’s mobile estimates, you can quickly create beautiful quotes using ready-to-go templates. Minimize errors, reduce effort, and speed up the time it takes to send winning, professional estimates to your customers. Your business can stay productive even when there’s no internet access or cell signal. You’ll have the peace of mind that you’ve got access to everything you need to get the job done. mHelpDesk’s innovative offline mode feature allows you to continue working, even if your internet goes down.

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Customer Tools

Having the right information about your customers can help you drastically improve how you serve them, and in turn how likely they are to become repeat customers and recommend you to friends and neighbors. mHelpDesk keeps all customer, lead and job details within our web and mobile app, so you (and your team) can easily pull up customer data, whenever wherever. mHelpDesk’s integrated messaging system uses email and text (SMS) notifications to make customer communication seamless. mHelpDesk’s automated notification system frees you from having to manually send updates to customers, field technicians, and office staff.

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Billing and Payments

mHelpDesk was built from the ground up to handle billing and invoicing. Field technicians can use our mobile app to record their time and materials, which can then be easily converted into an invoice. Your office staff can make final touches, sync invoices with QuickBooks, and send a copy to the customer. We make payment processing affordable. Our 2.89% + .30 cents per payments has absolutely no hidden fees. We’re 100% transparent with our rates. In addition, you get the same low rate for American Express, payments without the swiper or card, and online payments. What you see is what you get.

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Reporting

mHelpDesk makes reporting easy, from staff productivity reports to see how your technicians stack against each other, to customer reports that provide contact information and last service dates. mHelpDesk even reminds techs to clock in right from their vehicle when they log into the mHelpDesk mobile app. Financial reporting ties everything together and gives you access to financial reports that help you keep a pulse on your company’s most important numbers.

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Integrations

mHelpDesk is a powerful, easy-to-use field service management app with several easy to use integrations. Let QuickBooks handle your accounting and let mHelpDesk handle your field service management. Combined you get a 360 degree business solution. By integrating Google Calendar with mHelpDesk, you get a powerful, easy-to-use field service management platform that replaces several programs that handle scheduling, forms and workforce management. Integration with HomeAdvisor leads feed directly into mHelpDesk, where you can create professional estimates, invoices, and even accept payment.

What is Field Service Management?

Field service management is a system for managing end-to-end activities in a field service organization including Scheduling, Dispatch, Invoicing, Billing, and much more.

Does mHelpDesk have a mobile app?

Available for both iOS and Android, the mHelpDesk mobile app lets your team take all of the best parts of mHelpDesk on the go. Best of all, it’s fully and automatically synced with the web app, ensuring that your team is always on the same page.

Where can I find the latest features released by mHelpDesk?

Software release notes are posted on the mHelpDesk knowldge portal organized by release date.

What industries does mHelpDesk serve?

mHelpDesk provides software features for HVAC, Plumbers, Electrical Contractors, Landscapers, Maid Services, and many more industries.

What payment integrations are available?

mHelpDesk integrates with Square, Authorize.NET, Stripe, and PayPal.

Where can I find advice and answers from the mHelpDesk team?

The mHelpDesk knowledge portal is available 24/7 organized by topic.

Does my business need field service software?

Whether you’re a team of one or a crew of ten or more, field service software can help you organize your workflow and make your small business look bigger. Impress your clients with customized, great looking estimates and invoices. Automated notifications free up time so you can win more jobs and grow your customer base.

Who is mHelpDesk?

Founded in 2007 by two former Lockheed Martin engineers, we’re the team behind the award-winning mHelpDesk. With over a decade of experience building enterprise web-applications for the Department of Defense, Army, Marines, GSA, and other very large clients with very large systems, we’ve got hands-on experience managing mission critical software systems. Our team consists of dedicated and highly-skilled web developers, mobile app developers, database administrators, and customer support reps. We are committed to providing you with the best software backed by the best people.