Improve field to office communication
Our robust communication tools allow for seamless communication between office staff and field techs. Office staff can notify techs of new jobs, including time, location and other important details via text. Employees can stay informed of job status changes by enabling real-time push notifications on their mobile device.
Easily provide job status updates
Your field staff have their hands full, and often don’t have the time to send in a full status update on each job. With our text-to-update feature, you can set auto responses like “1. Job complete.” and “2. In progress.” to improve efficiency and transparency.
Communication between you, your office staff, and your field technicians can be messy and unorganized. Sending and receiving information to complete a job can be slow, and having to go back to the office or make a call to the office to get assignments or updates is inefficient.
You, your office staff and field workers can always be on the same page with our easy-to-use communication tools and automated notifications. mHelpDesk’s integrated messaging system uses email, SMS text, and mobile push notifications to make communication between your entire team seamless. Automated notifications also eliminate the need to manually send information.
Last Updated By: Rochelle Sanchirico