Keeping your customers, field technicians, and office staff up-to-date with the latest information usually means spending a lot of time making calls, sending texts, and writing emails. It’s not only time-consuming, but it also leaves room for errors.
mHelpDesk’s automated notification system frees you from having to manually send updates to customers, field technicians, and office staff. By setting up custom automated emails, notifications are automatically sent out to keep everyone in the loop.
Highlights of using Automated Customer Notifications software
- Automated email notifications
- Customizable email and templates
- Customizable text (SMS) and templates
- Automated appointment reminders
- Automated “on-the-way” alerts
Improve customer show rates
Your customers have busy lives too and sometimes they forget about appointments. With mHelpDesk, you can automatically send them email reminders of their appointments to make sure they’re there when you are.
Make sure staff shows up on time
Field staff can become focused on one task or job, distracting them from upcoming appointments. By sending them an email notification, you can make sure they show up on time.
Log all emails for reference
mHelpDesk automatically keeps a record of all of the emails sent and received in the relevant job and customer records, so they’re always accessible.
Take Your Field Service Company to the Next Level with mHelpDesk
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