BenefitsImprove your customer communication by consolidating and automating it. Centralize your communication to improve productivity, and allow mHelpDesk to send auto-notifications for your most repetitive tasks. Keep customers informed while delivering the best customer service possible. Communicate job details, send appointment reminders and more! Try It FREE! Live Demo
- Integrated messaging system
- Automated email and text (SMS) alerts
- Automated “on-the-way” alerts
- Customizable templates
- Communication logs
Integrated in-app messsagingCentralize your communication from your dashboard. Messaging your customers is completely integrated into mHelpDesk. Send both text messages (SMS) and emails all from one place. Then track the communication history since everything is recorded in the communication log and accounted for. Try It FREE! Live Demo
Automate your communicationPut all your repetitive and manual notifications on autopilot. You can send your customers a friendly message that you’ve received their request, or send them job updates as you make progress. mHelpDesk can also notify you as progress is made during each stage of the job. Try It FREE! Live Demo
Automated appointment remindersIncrease your customer show rates by automatically reminding customers that they have an appointment with you. Your customers will receive a friendly email or text message to remind them. Even rescheduled or cancelled appointment notifications are automated to make your life easier. Try It FREE! Live Demo
Provide better customer serviceDelivering the real-time communication that today’s customers expect is easy with mHelpDesk. With complete and easy access to customer and job data, you always have the latest information to update customers. Enable automated text messages to notify customer when their job request has been received or updated. Try It FREE! Live Demo
Set up a customer portalYour mHelpDesk account comes with a free customer portal (either a standalone web portal that requires zero setup or a portal that can be added to any existing website), which can improve and organize customer communication. Customers can request help through the portal or view past billing activity. You can also use the portal to provide status updates to customers and share schedules and documents. Try It FREE! Live Demo
Common ProblemCommunicating with your customers can be inefficient and slow. Sending reminders and updates requires looking up the customer’s contact information and sometimes there’s no quick way to send messages to customers.
Our SolutionmHelpDesk keeps all customer, lead and job details within our web and mobile app, so you (and your team) can easily pull up customer data, whenever wherever. mHelpDesk’s integrated messaging system uses email and text (SMS) notifications to make customer communication seamless. Automated notifications also eliminate the need to do things manually.
Last Updated By: Rochelle Sanchirico