Field Service Management Customer Reporting Software

You’ve collected a lot of information about your customers over the years, like their job details, last service date and when their next service is due, but now you’re finding it difficult to make sense of it all.

mHelpDesk includes a powerful database that helps you keep track of everything from customer contact information to their last service date. The more you use mHelpDesk, the easier it becomes to make smarter decisions. With our powerful customer reporting tools, you’ll finally be able to leverage your data.

Customers by last service date

Are any of your customer due for a regular maintenance? Do you want to see a list of customer who are due for their annual service? mHelpDesk makes it easy to segment and download a list of customers by last service date so you can take action.

View job volume by customer

Who are your best customers? Who are your worst customers? By analyzing job volume at a customer level, you can determine which customer should be your focus for customer support efforts and future sales opportunities.

View customers by location

With mHelpDesk, you can segment your customers by region or location. This allows you to make the most out of your trips so you can identify more opportunities to service your existing customers.