BenefitsGot field technicians that aren’t tech-savvy or don’t own smart phones? Don’t let that stop you from modernizing your business. If your mobile device can accept text messages (SMS), mHelpDesk’s innovative Text Message Dispatching system is for you. mHelpDesk automatically dispatches work by text message (SMS).
- No smart phones needed
- Dispatch jobs through text message
- Field techs can send updates using text
- Real-time updates on your dashboard
No smart phones neededUse any text-enabled phone. You don’t need any special equipment to start taking advantage of all the powerful features of mHelpDesk. Whether it’s a clamshell phone or a really old phone, your field technicians can still receive their jobs through mHelpDesk.
Easier gradutation to mobile appsEase your field technicians into learning how to user our mobile apps by starting them off with Text Message Dispatching. Once they are comfortable, the transition to using our full-blown mobile app is so much easier.
Common ProblemMobile apps aren’t a great fit for every field technician. Some of us still like to receive our work through text messages (SMS), but most systems don’t offer a simple way to dispatch work through text messages.
Our SolutionmHelpDesk offers an integrated solution that allows office staff to seamlessly dispatch and correspond about work through our system using text messages.
Last Updated By: Joe Erfe