mHelpDesk

Field Service Automation Software Made Easy

  • HOME
  • GET A QUOTE
  • ABOUT US
  • FEATURES
  • INDUSTRIES
  • CUSTOMERS
  • 888-558-6275
  • LOGIN
  • SEE IT IN ACTION

Field Service Management Text Message Dispatching Software

Mobile apps aren’t a great fit for every field technician. Some of us still like to receive our work through text messages (SMS), but most systems don’t offer a simple way to dispatch work through text messages.

mHelpDesk offers an integrated solution that allows office staff to seamlessly dispatch and correspond about work through our system using text messages.

 

Highlights of using Text Message Dispatching software

  • No smart phones needed
  • Dispatch jobs through text message
  • Field techs can send updates using text
  • Real-time updates on your dashboard

No smart phones needed

No smart phones needed

Use any text-enabled phone. You don’t need any special equipment to start taking advantage of all the powerful features of mHelpDesk. Whether it’s a clamshell phone or a really old phone, your field technicians can still receive their jobs through mHelpDesk.


Dispatch jobs through text message

Dispatch jobs through text message

Once you dispatch a job through your mHelpDesk dashboard, mHelpDesk will automatically send them a text message with all the job details. They’ll know what they need to do, where they need to be, and when they need to be there.


Field techs can send updates using text

Field techs can send updates using text

Field technicians can use simple text replies to update the status of their progress. Your dashboard will be updated in real-time as field technicians update their progress out in the field.


Text messages can be customized

Text messages can be customized

Customize your text message notifications with as much or as little detail as you want. Add additional instructions, friendly messages or helpful links. You’re in control.


Link to more details

Link to more details

When a short text isn’t good enough or you want to provide additional information about a job, your staff can click the link in the text message to view more details.


Easier gradutation to mobile apps

Easier gradutation to mobile apps

Ease your field technicians into learning how to user our mobile apps by starting them off with Text Message Dispatching. Once they are comfortable, the transition to using our full-blown mobile app is so much easier.


Take Your Field Service Company to the Next Level with mHelpDesk

Try It FREE!     LIVE DEMO


See all of mHelpDesk’s Features

Generate More Leads | End-to-End Job Management | Mobile Access | Customer Tools | Billing and Payments | Reporting | Integrations

mHelpDesk

3040 Williams Dr.
Suite 550
Fairfax, VA 22031

  • 888.558.6275
mHelpDesk

Latest Posts

  • 8 Questions to Ask To Start the New Year Stronger: A Guide for Small Businesses
  • 10 New Year’s Resolutions for Small Businesses in 2020
  • Marketing Your Service Business During the Holidays: 7 Smart Ideas
  • Making Your Customer Service Stellar This Holiday Season and Into the New Year
  • 7 Easy Ways to Get More Customer Reviews

Explore

  • Industries
  • Features
  • Get a Quote
  • About mHelpDesk
  • Customers
  • Choosing the Right Field Service Management Software Company

Resources

  • Login
  • Field Service News

App Store
Google Play

  • Facebook
  • LinkedIn
  • Instagram
  • Twitter

© 2023 · All rights reserved. mHelpDesk Privacy Policy · User Agreement