It takes a ton of work to keep a service and repair shop running smoothly, but we can make it easier. Our service and repair shop software has been designed from the ground up with the goal of creating an all-in-one solution that most businesses can use to keep everything perfectly organized. While this software is a great tool for all businesses, service and repair shops will particularly enjoy the range of functions, the simplicity of estimating and billing and the freedom from paperwork.
Mike Meekins at Comtura Networks – "Mhelpdesk was the first product that we found that was both affordable and met all our needs."
Nick May at Walls By Design – "All I know is that I'm not having to double entry everything. Everything is one place. It's been great."
Richard Barteck at Ottawa PC Repair – "I can go home at night and if I forget something at the office, I can jump online and BOOM-everything is right there."
Our unique user interface allows you to reach everything from one screen. That means instant access to service requests, billing, customer relationships, scheduling and work orders. This information is helpfully arranged in tabs so that you can easily transition back and forth from one page to get the information you need. This new combination of smooth organization and utility means that you will always be able to find the information that you are searching for.
With Mhelpdesk, you can create professional estimates just by filling in the proper fields. This means that you can make and submit attractive estimates very quickly. Faster, more professional estimates mean a competitive edge for you. Mhelpdesk also makes billing incredibly fast and easy. Invoices can be easily added to any work order you’ve created for instant billing.
Running a service and repair shop involves a ton of paperwork, but it doesn’t have to. Mhelpdesk allows you to digitize all of the documents you need to track orders, invoices and other common records. You can also backup all of these records to make sure that you’re always protected from any kind of accident. This makes organization easier for every kind of business, especially service and repair shops.
I went from being a scattered tornado of lost papers and post-it notes (and never-collected invoices) to a sensible and organized system that is 1000% more sane and dignified than my old system ever was.Angela Henderson at Built By Mom
Before using Mhelpdesk, our service technicians would have to call into the main office and have our office manager look up the information on the computer. Naturally this wasted time. Now that we have Mhelpdesk, all of our customer information is available 24/7 and easily accessible through a computer, iPad, or iPhone.Ernie Tretola at ADE Heating And Cooling
Get complete visibility over your staff, service tickets, scheduling, and billing. Quickly check the status of both staff & customers using your favorite device.
Create forms based on your type of work and business rules. Mhelpdesk offers over 20 customizable options to create your dream solution.
Equip your techs with a mobile device and let Mhelpdesk keep them connected to the home office. Managers get real-time updates to speed up billing.