Carpet cleaning can be a tough business, but Mhelpdesk can make it simple. Mhelpdesk is the all-in-one business program that carpet cleaners have been waiting for. This unmatched software brings together all the functions of your business into one easy and intuitive interface. Using Mhelpdesk, you can track and create new orders, dispatch your professionals and create flawless organized records.
Mike Meekins at Comtura Networks – "Mhelpdesk was the first product that we found that was both affordable and met all our needs."
Nick May at Walls By Design – "All I know is that I'm not having to double entry everything. Everything is one place. It's been great."
Richard Barteck at Ottawa PC Repair – "I can go home at night and if I forget something at the office, I can jump online and BOOM-everything is right there."
Mhelpdesk allows you to easily track and update your orders in real time. Your orders are organized together on one screen where you can easily scan customer information and work order status. Everything you need to know about each order is also combined onto one screen with handy tabbed browsing. From one screen, you can view all work order details including estimates, invoices, hours logged by your professionals and any messages or files that are matched to that work order.
Any updates you make to work orders will update live where your employees in the field can view them with a wide range of popular devices.
Using one program to manage your work orders will already save your dozens of wasted hours a week, but Mhelpdesk can also help you manage your employees. You can easily create graphic schedules, and change them just by clicking-and-dragging each shift where you need it to go. Entire weekly schedules can be created or adjusted in minutes. Imagine being free from having entire days wasted because of customers who cancelled their carpet cleaning appointments without notice.
Poor record keeping can be one of the biggest liabilities for any business. Mhelpdesk makes record keeping so easy that you’ll wonder how you ever lived without it. Say goodbye to all of your paperwork, because most of your records can be created in and preserved by Mhelpdesk. Customers can even sign estimates and invoices through Mhelpdesk with any of the popular touch tablet devices.
I went from being a scattered tornado of lost papers and post-it notes (and never-collected invoices) to a sensible and organized system that is 1000% more sane and dignified than my old system ever was.Angela Henderson at Built By Mom
Before using Mhelpdesk, our service technicians would have to call into the main office and have our office manager look up the information on the computer. Naturally this wasted time. Now that we have Mhelpdesk, all of our customer information is available 24/7 and easily accessible through a computer, iPad, or iPhone.Ernie Tretola at ADE Heating And Cooling
Get complete visibility over your staff, service tickets, scheduling, and billing. Quickly check the status of both staff & customers using your favorite device.
Create forms based on your type of work and business rules. Mhelpdesk offers over 20 customizable options to create your dream solution.
Equip your techs with a mobile device and let Mhelpdesk keep them connected to the home office. Managers get real-time updates to speed up billing.