It’s easy to run a computer services business with a the all-in-one software solution Mhelpdesk. This program features all the tools needed by modern businesses to track orders, create schedules, invoice customers and so much more. Mhelpdesk takes all the documentation involved in running a computer services company, and combines it into one elegantly simple interface. Take a tour, and find out how Mhelpdesk can help you manage your employees, orders and customers.
Mike Meekins at Comtura Networks – "Mhelpdesk was the first product that we found that was both affordable and met all our needs."
Nick May at Walls By Design – "All I know is that I'm not having to double entry everything. Everything is one place. It's been great."
Richard Barteck at Ottawa PC Repair – "I can go home at night and if I forget something at the office, I can jump online and BOOM-everything is right there."
Managing your employees has never been easier. Mhelpdesk allows you to create schedules that can be easily tracked and rearranged. The calendar is even fully compatible with Google Calendar to complement or help you transition from your current tools. Mhelpdesk also features billable hour tracking, so you can see where all of your employees are focusing their efforts. All updates to work orders are in real time, and your techs in the field can receive updates on a range of different devices.
With the power of Mhelpdesk, you can track orders quickly and easily. From one screen, you can scroll through all of your active orders, arranging them however you like. You can quickly scan for information such as order details, status, customer contact info and more. You can also easily file estimates and invoices for each order. Best of all, Mhelpdesk eliminates the need for paperwork. All of your documents are digital and protected.
Mhelpdesk makes it very easy to manage your relationships with your customers and their assets. Mhelpdesk preserves information about your customers to make long-term relationships simple to maintain. Customers can even submit signatures through Mhelpdesk as long as your techs in the field are using a touch-screen device. You can also use Mhelpdesk to track customer devices and gadgets to minimize any risk of mix up.
I went from being a scattered tornado of lost papers and post-it notes (and never-collected invoices) to a sensible and organized system that is 1000% more sane and dignified than my old system ever was.Angela Henderson at Built By Mom
Before using Mhelpdesk, our service technicians would have to call into the main office and have our office manager look up the information on the computer. Naturally this wasted time. Now that we have Mhelpdesk, all of our customer information is available 24/7 and easily accessible through a computer, iPad, or iPhone.Ernie Tretola at ADE Heating And Cooling
Get complete visibility over your staff, service tickets, scheduling, and billing. Quickly check the status of both staff & customers using your favorite device.
Create forms based on your type of work and business rules. Mhelpdesk offers over 20 customizable options to create your dream solution.
Equip your techs with a mobile device and let Mhelpdesk keep them connected to the home office. Managers get real-time updates to speed up billing.