Contact Management
Organize your customer contact info into a virtual file cabinet. Your contacts, active jobs, service and billing history are at your finger-tips.
Schedule & Dispatch
Get complete visibility over crew schedules. Quickly schedule and assign jobs. Crews get automated assignment notifications.
Work History
Quickly view the service history for all your customers, recurring jobs, and assets under management. Speed up troubleshooting.
Self-Service Portal
Give your customers access to request help online, check on the status of their current requests, and view service history. They can also pay bills online.
Manage IT Assets
Easily keep track of the details and service history related to all the assets you manage for your customers. Access its service history on the go and much more.
Billing & Invoicing
Eliminate double-data entry, wasted-time, and errors when you invoice and bill through mHelpDesk. Integrates with QuickBooks Desktop & QuickBooks Online.
7 Top Tips for IT Service Management Companies
How can you as an IT service management company stand out in a sea of competitors? Here are seven strategies to incorporate when forming your team and training your managers, so you can have a more successful business.
Top 10 Free Social Media Tools Your Field Service Company Should Be Using
Field service companies can always benefit from software that makes day to day operations easier. Here is a list of ten tools that will help your social efforts become more efficient, less time consuming, and more likely to reach the right customers.
How to Retain Your Field Service Technicians and Staff
Employee retention is an important issue for any business that is dependent on a mobile workforce. However, in the field service industry this is especially crucial as not having enough employees means the work will not get done and losses will follow.
Frequently Asked Questions
What is IT Service Management software?
IT Service Management software helps you organize, manage, and run your business in the office and in the field. Manage end-to-end activities for your IT Service Management business, including scheduling, dispatch, invoicing, billing, and much more. Sign up for a free trial today.
How does IT Service Management software help to grow my business?
mHelpDesk packs the best field service management tools into one easy-to-use and affordable IT Service Management software solution. Save time by giving customers the option to book appointments online where they can select a service, check your available dates and times, and automatically schedule an appointment with you. Our app allows you to manage and communicate with field technicians more effectively and gives you more time to do your job and grow revenue.
Does mHelpDesk IT Service Management software integrate with QuickBooks?
mHelpDesk is compatible with both QuickBooks Desktop ® and QuickBooks Online ®. Unlike other field service programs that only support QuickBooks Online ®, you won’t have to change the way you use QuickBooks to start using mHelpDesk. Let QuickBooks handle your accounting and let mHelpDesk handle your field service management for a complete 360 degree solution.
Does mHelpDesk’s IT Service Management software have a mobile app?
Available for both iOS and Android, the mHelpDesk mobile app lets your team take all of the best parts of mHelpDesk on the go. Best of all, it’s fully and automatically synced with the web app, ensuring that your team is always on the same page.
Can I set up recurring IT Service Management jobs with reminders?
Our easy-to-use mHelpDesk Recurring Jobs feature helps you cut down your manual work and keep your team in sync. By setting up the repeat series of work once, your team’s calendar will be populated, reminders will be sent to staff and customers, and invoices will be sent at the completion of each job. mHelpDesk takes the pain out of recurring jobs.
Is the mHelpDesk mobile app easy to use?
mHelpDesk offers a personalized onboarding experience with dedicated attention to you, and our personal trainers ensure that you get the most out of our software. Save time, impress your customers, and start growing your business today. Request a demo to see all the benefits of using mHelpDesk.
