“Everyone talks about building a relationship with your customer. I think you build one with your employees first.” – Angela Ahrendts Many field service studies focus on the challenges of field service management projects as it relates to customer satisfaction and reiterate the large opportunity businesses have to improve how they interact and serve customers. While […]
Field Service Study Reveals Technicians’ Frustrations
“You feel great if you work faithfully and efficiently.” – Dr. J.P. Chia The Service Council, a leading research and advisory firm, conducted arecent study in which it surveyed over 150 field service technicians to gain insight into their day-to-day lives. In reaching out directly to technicians, from those working for small businesses to those employed by […]
