Organize your customer contact info into a virtual file cabinet. Your contacts, active jobs, service and billing history are at your finger-tips.<
Schedule & Dispatch
Get complete visibility over technician schedules. Quickly schedule and assign jobs. Techs get automated assignment notifications.
Quickly view the service history for all your customers, recurring jobs, and IT assets. Everything is organized neatly and easy to find.
Computer Work Orders
Switching to mHelpDesk is easy. Digitize your existing Computer forms so your staff can continue using them in mHelpDesk.
Easily keep track of the details related to all the assets you work on. Access its service history on the go and much more.
Billing & Invoicing
Eliminate double-data entry, wasted-time, and errors when you invoice and bill through mHelpDesk. Your computer repair business billing software integrates with QuickBooks.
We switched to mHelpDesk over a year ago, and it has paid for itself many times over by saving us thousands in billing mistakes. Prior to mHelpDesk, our techs were using a simple time tracking software to track billable hours, and our billing person would then have to manually enter everything into QuickBooks to invoice the customer. That manual process took a lot of time which led to severe delays in billing. The situation got so bad at times that some customers wouldn’t get billed until several months after a job was complete. Embarrassed, we would sometimes just choose not to send the bill at all, meaning lost revenue.
Thanks to mHelpDesk, our techs can now invoice the customer immediately when the job is complete and even collect payment right away. No more billing delays, no more lost revenue. Using the export to QuickBooks feature, we don’t even have to enter everything into QuickBooks anymore. mHelpDesk does it automatically for us! We tried several other solutions (many big name ones as well as a few lesser-known options) before giving mHelpDesk a try, and mHelpDesk is by far the best fit for our needs. Great job, guys! Keep up the good work!!
Mark C. (Tallahassee, FL)See more success stories »
Our pre-launch review process, dedicated attention to you, and personal trainers ensure that you realize the benefits faster.
You don’t need to start from scratch with mHelpDesk. We’ll share all the best practices used by our most successful customers.
To help make your transition as smooth as possible, we’ll help you convert your old data into mHelpDesk.
Computer Repair Business Service Resources to Improve Your Business
If you’re in the computer repair business, your customers are going to be holding your website to a higher standard. You’re going to want to meet every basic expectation that customers have for a business website (professional, understandable), and then maybe show off a little.
You know what you’re doing when it’s you and the hardware. Or even the software (why doesn’t everyone just use Linux, you ask yourself constantly, but if they did you’d be starving for jobs). But when it comes to telling the world what you do and how good you are at it, you aren’t so confident. Networking? Bleh. Cold calling? If you wanted to do that for a living you’d be a telemarketer or that guy from Wolf of Wall Street.
There is nothing more challenging than an angry customer. Whether it is equipment malfunction, a repair issue or a service issue customers tend to use IT repair people as their personal punching bag. Learning to diffuse an angry customer will not only earn rave reviews, you’ll be able to do your job without your blood boiling.
PCRx is a managed services technology company out of Midlothian, Virginia, providing computer networking and security installations, technology procurement and repair, cloud-based back-up services and more. When their business was transforming to a managed services platform two years ago, they knew they needed a solution that would give them visibility and insight over their jobs, customers, and data.
Frequently Asked Questions
What is Computer Repair Shop software?
Computer Repair Shop software helps you organize, manage, and run your business in the office and in the field. Manage end-to-end activities for your Computer Repair Shop business, including scheduling, dispatch, invoicing, billing, and much more. Sign up for a free trial today.
How does Computer Repair Shop software help to grow my business?
mHelpDesk packs the best field service management tools into one easy-to-use and affordable Computer Repair Shop software solution. Save time by giving customers the option to book appointments online where they can select a service, check your available dates and times, and automatically schedule an appointment with you. Our app allows you to manage and communicate with field technicians more effectively and gives you more time to do your job and grow revenue.
Does mHelpDesk Computer Repair Shop software integrate with QuickBooks?<
mHelpDesk is compatible with both QuickBooks Desktop ® and QuickBooks Online ®. Unlike other field service programs that only support QuickBooks Online ®, you won’t have to change the way you use QuickBooks to start using mHelpDesk. Let QuickBooks handle your accounting and let mHelpDesk handle your field service management for a complete 360 degree solution.
Does mHelpDesk’s Plumbing Business software have a mobile app?
Available for both iOS and Android, the mHelpDesk mobile app lets your team take all of the best parts of mHelpDesk on the go. Best of all, it’s fully and automatically synced with the web app, ensuring that your team is always on the same page.
Can I set up recurring Computer Repair Shop jobs with reminders?
Our easy-to-use mHelpDesk Recurring Jobs feature helps you cut down your manual work and keep your team in sync. By setting up the repeat series of work once, your team’s calendar will be populated, reminders will be sent to staff and customers, and invoices will be sent at the completion of each job. mHelpDesk takes the pain out of recurring jobs.
Is the mHelpDesk mobile app easy to use?
mHelpDesk offers a personalized onboarding experience with dedicated attention to you, and our personal trainers ensure that you get the most out of our software. Save time, impress your customers, and start growing your business today. Request a demo to see all the benefits of using mHelpDesk.