Why Choose mHelpDesk? Easiest Onboarding Experience No customer left behind. Guaranteed. Personalized Onboarding Our pre-launch review process, dedicated attention to you, and personal trainers ensure that you realize the benefits faster. Learn More Best Practices You don’t need to start from scratch with mHelpDesk. We’ll share all the best practices used by our most successful […]
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Field Service Study Reveals Technicians’ Frustrations
“You feel great if you work faithfully and efficiently.” – Dr. J.P. Chia The Service Council, a leading research and advisory firm, conducted arecent study in which it surveyed over 150 field service technicians to gain insight into their day-to-day lives. In reaching out directly to technicians, from those working for small businesses to those employed by […]
Service Business Marketing, 4 Lessons From Pokemon Go
Service Business Techniques Learned From The Pocket Monsters In less than a week, Pokemon Go has taken over the world. Gamers are leaving their couches, non-athletes are getting exercise (whether it’s intentional or not isn’t the point), and 80s babies are enjoying an overwhelming sense of nostalgia. The little pocket monsters have even invaded the workplace, getting […]
Getting to Yes: Tips to Conquer the Tough Close (Part 2)
Part 2: Overcoming objections For the second part on our series about conquering the tough close, I’ve turned to my colleague Omar Santana. Omar honed his understanding of customers and addressing their concerns during his time selling mission-critical equipment to government and military organizations. The sales lifecycles were long, and he encountered (and overcame) many […]
