Important: This section assumes that you already have a website. Let customers submit their own tickets. The online Service Request Form allows your clients to submit their own tickets. Once submitted, this request will be added to your queue as a NEW item. You can even add custom fields to the form to collect more […]
Customer Logins
As an option, you can give customers access to MHelpdesk. Customers can login to perform the following tasks: Submit a service request online. Check the status of their service request. View their service history To give a customer a login: Open the Customer Details page for any customer. Click on the Contacts tab. Click on […]
