Comments on: Reviews http://mhelpdesk.com Software for Small Business Tue, 22 May 2012 18:40:43 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Benjamin Orozco http://mhelpdesk.com/testimonials/#comment-2756 Benjamin Orozco Tue, 15 May 2012 19:40:30 +0000 http://servicecompanysoftware.com/?page_id=74#comment-2756 I heard great reviews about this program and decided to give it a go. Vincent was very helpful in getting my order rectified after I had applied an incorrect discount on a weekend! Thanks again! Benjamin Orozco "TOP RATED COMPUTER SERVICES.COM" I heard great reviews about this program and decided to give it a go. Vincent was very helpful in getting my order rectified after I had applied an incorrect discount on a weekend!

Thanks again!

Benjamin Orozco
“TOP RATED COMPUTER SERVICES.COM”

]]> By: Steve Hyde http://mhelpdesk.com/testimonials/#comment-2187 Steve Hyde Tue, 17 Apr 2012 20:41:52 +0000 http://servicecompanysoftware.com/?page_id=74#comment-2187 I am a Newcomer to this sort of software, before we had our own database doing a similar job but it was not really setup properly as we did not have the time to spend making it do everything we needed, since using Mhelpdesk I have been more and more impressed every day. I have never seen a more dedicated team working on support and they have already implemented one of my suggestions. If you are considering trying Mhelpdesk then I strongly urge that you do. It is saving us so much time and our Workshop is already far more efficient. Thanks to all the Team at Mhelpdesk. Keep up the Outstanding Work! I am a Newcomer to this sort of software, before we had our own database doing a similar job but it was not really setup properly as we did not have the time to spend making it do everything we needed, since using Mhelpdesk I have been more and more impressed every day. I have never seen a more dedicated team working on support and they have already implemented one of my suggestions. If you are considering trying Mhelpdesk then I strongly urge that you do. It is saving us so much time and our Workshop is already far more efficient.

Thanks to all the Team at Mhelpdesk. Keep up the Outstanding Work!

]]> By: Jerry, the Computer Guy http://mhelpdesk.com/testimonials/#comment-2060 Jerry, the Computer Guy Fri, 06 Apr 2012 18:34:13 +0000 http://servicecompanysoftware.com/?page_id=74#comment-2060 I checked them out after clicking a link on Technibble. I had been, up to this point, trying to get away with a once-and-done installed software solution and had been using RingItUp on iPhone (which is a great little app, by the way). It worked well enough, but after deciding to look around for a more customized / customizable solution, I found that the additional features of MHelpDesk are exactly what I needed to take the next step up in my business. As much as I disliked the idea of a subscription service, the 30-day trial sold me. Sure, it's got a few features I'd like to see tweaked, but over-all, it does what I need it to do and has helped me stay focused and keep in touch with my clients better without having to sit down and spend a week customizing every possible screen, dashboard, tab, etc (Zoho), as it's already designed for what I do. As I said, there's a number of improvements and tweaks I'd like to see, but I'll get on the forum and post them where such suggestions are supposed to go. :p I use it every day. Thank you!!!! I checked them out after clicking a link on Technibble. I had been, up to this point, trying to get away with a once-and-done installed software solution and had been using RingItUp on iPhone (which is a great little app, by the way). It worked well enough, but after deciding to look around for a more customized / customizable solution, I found that the additional features of MHelpDesk are exactly what I needed to take the next step up in my business.

As much as I disliked the idea of a subscription service, the 30-day trial sold me. Sure, it’s got a few features I’d like to see tweaked, but over-all, it does what I need it to do and has helped me stay focused and keep in touch with my clients better without having to sit down and spend a week customizing every possible screen, dashboard, tab, etc (Zoho), as it’s already designed for what I do.

As I said, there’s a number of improvements and tweaks I’d like to see, but I’ll get on the forum and post them where such suggestions are supposed to go. :p

I use it every day. Thank you!!!!

]]> By: admin http://mhelpdesk.com/testimonials/#comment-1882 admin Wed, 28 Mar 2012 00:51:25 +0000 http://servicecompanysoftware.com/?page_id=74#comment-1882 You can already do this by disabling their login. Then re-enabling it. Once you re-enable it the notification will fire. You can already do this by disabling their login. Then re-enabling it. Once you re-enable it the notification will fire.

]]> By: NCC http://mhelpdesk.com/testimonials/#comment-1354 NCC Mon, 27 Feb 2012 21:27:56 +0000 http://servicecompanysoftware.com/?page_id=74#comment-1354 Can you create a feature to be able to resend a new or current customer their login info via email? Can you create a feature to be able to resend a new or current customer their login info via email?

]]> By: JBig Compute http://mhelpdesk.com/testimonials/#comment-998 JBig Compute Tue, 31 Jan 2012 22:47:51 +0000 http://servicecompanysoftware.com/?page_id=74#comment-998 You guys are great. I’ve been waiting for these template tags since I started using this product and this is going to simplify our workflow and organization significantly. Seeing a company take its customers needs and concerns so seriously is unfortunately a rare thing but you guys do a great job of it. Keep up the great work! @JBig Computers You guys are great. I’ve been waiting for these template tags since I started using this product and this is going to simplify our workflow and organization significantly. Seeing a company take its customers needs and concerns so seriously is unfortunately a rare thing but you guys do a great job of it. Keep up the great work!

@JBig Computers

]]> By: bitsbytes http://mhelpdesk.com/testimonials/#comment-917 bitsbytes Mon, 23 Jan 2012 14:29:56 +0000 http://servicecompanysoftware.com/?page_id=74#comment-917 Now we use Mhelpdesk which i highly recommend. They are making adjustments to the software every week, and seem to really be listening to the users comments and suggestions. Mhlepdesk does not have the Auto emailing invoice or reminders (yet) but im sure they will add in the future. You can send invoices/estimates through email within the program though. They are working on adding paypal and authorize.net for payments to be accepted. Mhelpdesk can synch with google mail to help with scheduled events and such. The monthly costs is very minimal for its features. Now i open Quickbooks like once a week just to do a dump into it from Mhelpdesk. Accessible from any PC on the internet. THey even just release a smartphone app (very nice, btw) @bitsbytes Now we use Mhelpdesk which i highly recommend. They are making adjustments to the software every week, and seem to really be listening to the users comments and suggestions.

Mhlepdesk does not have the Auto emailing invoice or reminders (yet) but im sure they will add in the future. You can send invoices/estimates through email within the program though.
They are working on adding paypal and authorize.net for payments to be accepted. Mhelpdesk can synch with google mail to help with scheduled events and such.

The monthly costs is very minimal for its features.
Now i open Quickbooks like once a week just to do a dump into it from Mhelpdesk.

Accessible from any PC on the internet. THey even just release a smartphone app (very nice, btw)

@bitsbytes

]]> By: Cody http://mhelpdesk.com/testimonials/#comment-822 Cody Fri, 13 Jan 2012 01:26:57 +0000 http://servicecompanysoftware.com/?page_id=74#comment-822 I am VERY impressed! This is the closest thing I have found to what I really want/need in over 5 years of searching. Thank you so much for creating this wonderful system! I'm pretty much sold on the product and I just found it this afternoon. @Cody I am VERY impressed! This is the closest thing I have found to what I really want/need in over 5 years of searching. Thank you so much for creating this wonderful system! I’m pretty much sold on the product and I just found it this afternoon. @Cody

]]> By: Derek http://mhelpdesk.com/testimonials/#comment-819 Derek Sat, 07 Jan 2012 01:22:14 +0000 http://servicecompanysoftware.com/?page_id=74#comment-819 the product rocks, I can't say enough about it. The functionality and flexibility that you guys have built in to mHelpdesk makes it a necessity for me to run things here now. Keep up the great work! 911techguys | Audio/Video/Technology Professionals the product rocks, I can’t say enough about it. The functionality and flexibility that you guys have built in to mHelpdesk makes it a necessity for me to run things here now. Keep up the great work!

911techguys | Audio/Video/Technology Professionals

]]> By: YourIt http://mhelpdesk.com/testimonials/#comment-820 YourIt Thu, 05 Jan 2012 01:23:50 +0000 http://servicecompanysoftware.com/?page_id=74#comment-820 I am SO impressed with @mhelpdesk! Been using it at @YourIT for all of two days and I LOVE it! #superior to the old system! YourIt I am SO impressed with @mhelpdesk! Been using it at @YourIT for all of two days and I LOVE it! #superior to the old system!

YourIt

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